![]() ![]() These three areas can be accessed within the upper menu of the dashboard and link to the related Web interfaces. As explained before, the free configuration of One includes IT and Security Manager, Patch Management and Service Desk. In its free version, the ITSM package offers an unlimited number of users. ![]() At the same time you can create different Staff users, with administrative privileges. Information are displayed per Customer and can be filtered: Comodo One allows to create, modify and remove separate entities for each client, which can be associated with the basic information (name, email address, address, ZIP code and a brief description). It’s also possible to decide which ones to visualize and which ones to disable. ![]() This feature is quite handy as data presented are a lot and it’s better to place the more representative tiles high up in the page. ![]() The dashboard is neat and well organized, with data presented as charts (histograms, pie charts, etc.) and the different “tiles” that can be dragged and be arranged as you prefer. Registration is quick at the webpage, where you just need to add a valid email, a password and an active cellphone number to start. The upgrade to the paid Premium version is for $4/month per unit (1-99 users), up to $4,80 for the Premium version. In each case, after accessing to the specs of each one, you can find information about prices.īe careful when activating the ITSM module, as the licence is valid only for a solar year from the activation date. Note how some of these additional modules are free (like Quote Manager, the package used to prepare quotes), and other can be installed for free but with a basic configuration (like cWatch Basic, a component for network security). Other available modules are Antispam Gateway, Dome Shield, Korugan Central Manager (RMM category), Comodo CRM and Comodo Quote Manager (PSA category). Among the upgrade we can also find the Acronis client for Cloud backup (Acronis Cloud Backup). For instance, there’s a better endpoint protection with an advanced firewall and Host Intrusion Prevention, and the package dedicated to network security offers better monitoring and intrusion detection capabilities, and a system for the capture and analysis of in transit packages. Service Desk with ticketing, time tracking and documentation capabilities is more part of the PSA (Professional Service Automation) world.įor those who want more than the basic features, several upgrades are available (some are free, some are paid) allowing higher levels of protection and additional modules. Remote control, resource monitoring, automated notification and management of upgrades are part of it. Remote and Security Management and Patch Management belongs to the family of RMM (Remote Monitoring and Management) products that are used to maintain control of the infrastructure and perform maintenance actions for clients. The free access to the product is the strength point for sure of the Comodo One MSP platform (One onwards), which integrates the three main features every MSP needs: Remote and Security Management, Path Management and Service Desk with Ticketing capabilities. One of them is Comodo One MSP, which the colossus of IT security Comodo makes available for free (with some limitations that can be avoided with the Premium plan). In the last issue we’ve talked about useful tools for those who want to be Managed Service Providers (MSP) and covered a number of platforms for the management (both technical and administrative) of the clients’ infrastructures. ![]()
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